SNYDER CO. 

How To File a Claim 

This Comfort Guarantee is a one-year performance promise by SHA that our equipment will heat and/or cool your home within the temperature ranges as  set forth in the SHA presentation materials for the twelve-month period following installation. If you believe that is not the case, then simply contact  SHA at (904) 641 0600 with a brief explanation of the stated claim or concerns by the thirteenth-month following the date of installation. We may  request a copy of this Comfort Guarantee and a copy of your sales agreement or purchase order with SHA. SHA will then schedule an appointment to  inspect the premises and the claim within a reasonable period of time after having received the claim. If after inspection, SHA determines that a valid  claim exists under this Guarantee, SHA will repair, re-install or replace the equipment or component, free of charge, at SHA’s option. If SHA determines  to replace any or all product(s), and if such product(s) as originally installed are no longer available, SHA shall have the right to substitute product(s) 

designated by SHA to be of equal quality. Replacement of a product or component does not renew the Comfort Guarantee period. This Comfort  Guarantee is not valid unless and until the Owner has made full payment under the original SHA sales agreement and all addenda thereto. Non-warranty  calls for repair or adjustment may result in a service charge.

What Is Not Covered 

This Comfort Guarantee is granted by SHA to the Owner only and only materials purchased from and installed by SHA are covered by this Comfort  Guarantee. All warranties terminate immediately upon the transfer of home ownership. This Comfort Guarantee assumes normal and reasonable use of  SHA-installed products or components as designed for the intended purpose conveyed to SHA from Owner. This Comfort Guarantee does not cover any  other use, damage, workmanship, or material failure beyond the control of SHA including, but not limited to, damage caused by occurrences, such as  settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of  any SHA-installed products or components by other than SHA, normal weathering, corrosive effects of salt air and chemical pollutants, normal fading,  deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of  catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, unreasonable use, vandalism or pollution. This Comfort  Guarantee also will not apply to damages resulting from the failure to provide reasonable maintenance, including failure to clean the product or maintain  the product as reasonably necessary. 

What Voids This Comfort Guarantee 

Installation, removal, repair, adjustment, tampering or re-installation of any SHA products or components by other than SHA voids this Comfort  Guarantee and warranties within this document, and SHA expressly disclaims any liability for any costs, defects, or damages with respect to such actions.

Remedies and Rights 

No employee, representative, agent, nor any other person, has authority to assume or incur on behalf of SHA any obligation, liability, or responsibility in  place of or in addition to this Comfort Guarantee. IN NO EVENT SHALL THE DURATION OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR  FITNESS FOR A PARTICULAR PURPOSE BE LONGER THAN THE DURATION OF THE EXPRESS WARRANTY STATED HEREIN. EXCEPT FOR THE  WARRANTY PROVIDED HEREIN SHA MAKES NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT  LIMITATION, ANY WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. SHA’S LIABILITY TO  OWNER UNDER THIS DOCUMENT IS LIMITED TO THE AMOUNTS RECEIVED BY SHA FOR SERVICES RENDERED UNDER THE SALES AGREEMENT  OR PURCHASE ORDER WITH THE OWNER. SOME STATES DO NOT PERMIT ANY LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, AND  THEREFORE THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY. IN NO EVENT SHALL SHA BE OBLIGATED OR LIABLE FOR INCIDENTAL,  SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF SHA PRODUCT  OR SERVICES. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND THEREFORE  SOME OR ALL OF THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY. THESE WARRANTIES PROVIDE SPECIFIC LEGAL RIGHTS, AND  YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.  

PLEASE CONSULT YOUR PRODUCT AND MANUFACTURER WARRANTIES FOR FURTHER COVERAGES. ALL WARRANTIES  ARE AVAILABLE FOR INSPECTION PRIOR TO SIGNING OF THE SALE AGREEMENT OR PURCHASE ORDER