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Why Should I Have a Service Agreement?

Why Should I Have a Service Agreement?

Posted by
Ed Miller on Thu, Sep 19, 2013

You are probably like hundreds of other people who really don’t fully understand what a service agreement is, and what benefits it contains. A service contract is usually drawn up by a service provider outlining specific services the company provides. In other words your service agreement is a legally binding agreement; between you and the ac service technician you do business with in Jacksonville FL. Your service agreement should outline all of these terms, and explain them in detail.


  1. Repairs to broken or damaged parts should be specifically outlined. How often repairs are done, and to what extent they are done, and whether or not the company will reimburse you should not be questionable, but understood.
  2. Replacing worn parts should be in the service agreement, if the parts are old and worn due to normal wear and tear. What parts are eligible for replacement and whether or not you are charged a service fee, are other details you should know.
  3. Onsite or in home repairs needs to be outlined in the service contract. Do you take the ac in or do you opt to have a technician come in your home? Is there a fee for either service, if so how much or what percentage are you responsible for?
  4. Upgrading parts that are old and outdated might not be in the agreement. Before you are stuck paying for unnecessary upgrades, check your agreement.
  5. Returns and refunds for parts and services are part of the service agreement, and should be outlined as such. It is important to know whether or not you will receive a refund on parts or services that did not meet your specifications. Sometimes parts are effective and can cause your heating and cooling unit to malfunction. Check to ensure to what extent replacement, returns and refunds are granted.

Read the Service Agreement before Signing on the Dotted Line

Before you sign an agreement, or do business with a company, make sure you understand what you are signing. Don’t let excitement get in the way of commitment. Commit to finding out more about your company’s service agreement, and how it affects you. Don’t be afraid to ask the tough questions, and analyze the answers you get. You don’t want to be stuck paying for a service agreement that is not beneficial to your needs. Here are a few questions you can ask, if you want clarity about the kind of services you are entitled to.

Your heating and cooling needs are important, and your ac service technician in Jacksonville FL strives to meet or exceed your expectations. When you need your ac or heating unit repaired, you want it done by professionals that care. Your ac repair technician should be available to assist you with any heating or cooling problem you may encounter. All of your questions and concerns should be answered quickly and to your satisfaction.

Do Business with an AC Service Jacksonville FL Company You Trust

When your heating or cooling unit stops working tension and frustration quickly sets in. You purchased your unit from the manufacturer, but you never really looked at the service agreement. The installer didn’t point out the clauses in your service agreement, and you don’t know what is or is not covered. Now you have questions and you want answers.


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where you’ll find snyder

Snyder Air Conditioning, Plumbing and Electric serves families across Florida. You'll find our technicians are just a short phone call away in neighborhoods throughout these counties:


  • Alachua
  • Baker
  • Clay
  • Duval
  • Flagler
  • Nassau
  • St. Johns


  • Broward
  • Martin
  • Miami-Dade
  • Palm Beach
  • St. Lucie

Customer Reviews

This was an exceptional experience! We woke up to our A/C on but not cooling (it was 6am and already 81 in the house). The person who set up our appointment was very nice, able to get us seen same-day, and let us know of some options to help save us money.

-Christy Cormier

The service from Sam and Chris was excellent! They were very knowledgeable and professional. They were able to answer all of my questions and completed all of my electrical issues. I will definitely use them again for future jobs. Thank you!

-Adrienne Beal

From the get go I could tell that the Snyder employees were truly professionals and didn’t push to make sales like other companies I’ve talked to my whole life. They took the time to explain so that I could make a decision. The installers and later the duct cleaners were very respectful during their work here. Thank you.

-Mike Daniels

Snyder Heating and AC is dependable, always on time and techs have always been courteous and knowledgeable. Emanuel was a great addition to the company. He was friendly and knew what he was doing. Thank you for great service.

-Linda Ackley

Snyder came in and did a total overhaul of our duct system. They had a great knowledge of what to do to make our home so comfortable! The technicians were all so professional and took great care of us! We’re so thankful for their expertise. Great and easy communication with the call center. We will definitely use them again!

-Crystal Hill

Snyder provided an amazing experience from start to finish. Most of us dread getting estimates with pressuring salespeople. Erik was a great guy, explained all my options and didn’t try to pressure me to act quickly! Justin followed up with my husband and I to offer further assistance in our decision. Again, no pressure, just helped with our follow up questions.

-Michele Bauer

Very prompt, professional, courteous, and cleaned up after repair. Had water line break in my front yard and no pressure. Very pleased and would highly recommend Snyder for all your plumbing, and AC needs. Thank you for making a rough morning get better with ease and professionalism.

-Chuck Jr.

Snyder was easy to get in contact with and had availability the next day. Clint came out and needed some parts so had to reschedule us for the next day for installation. He did a great job converting our old 3 knob shower to one. Looks great! Professional and courteous. 100% recommend this company, especially Clint.

-Nicole Hansen

Very thorough and professional Job

-John Ridenour

Excellent work. Hard worker. Highly recommend.

-Andre A

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